Transition to Next Generation OMS that Increases Flexibility, Automation and Efficiency
Overview
GDZ Electricity, which provides electricity distribution services for millions of people in İzmir and Manisa provinces, was using the previous version of Inavitas Outage Management System (OMS). Although the existing system was effective in managing outages, it needed more flexibility, automation and advanced features to further improve operations. To overcome these needs, GDZ Electricity collaborated with Inavitas and switched to the new generation inavitas OMS. Built on microservice architecture, this new version offers innovations such as advanced automatic outage detection algorithm, advanced SMS features, new control panels and easily adapts to different customer needs.
Solution: Extensive Next Generation OMS
Inavitas has proposed an extensive upgrade to the next generation OMS that includes the following key improvements:
• Microservice Architecture: This flexible and scalable system allows for easier integration of additional features and updates, making the system adaptable to future needs. The modular design also reduces downtime during maintenance and upgrades.
• Advanced Automatic Outage Detection Algorithm: This new feature detects outages in real time, eliminating the need for manual intervention and significantly speeding up response times.
• Enhanced SMS Communication: The enhanced SMS feature allows for more detailed and timely SMS updates to customers, improving customer communication during outages and reducing call center congestion.
• Enhanced Dashboards with Deeper Insights: New, comprehensive dashboards provide richer and actionable insights into real-time outage data, grid health monitoring, and performance indicators such as SAIDI, SAIFI, etc., enabling the operations team to manage outages more efficiently and traceably.
• Adaptable to Future Customers: The upgraded system is designed to be easily adaptable to different distribution companies, providing a flexible solution for wide range of customers with minimal additional development.
Smooth Transition with Minimum Outage
Despite the significant and numerous improvements made in the new system, the transition from the old version of inavitas OMS to the new version was smooth and completed without any interruption in GDZ Electricity’s daily operations. The highlights of the transition process are as follows:
• Fast Transition: The transition process was completed within 4 hours, enabling GDZ Electricity to quickly benefit from improved and new features.
• Minimum Error: Thanks to extensive tests and pre-planned broadcasting, the transition was completed with minimal errors and system failures, ensuring a smooth transition.
• Successful Use: Thanks to the user-friendly interface and extensive training provided by Inavitas, the upgraded system was quickly and easily adopted by the operations team.
Results and Benefits
Following the successful transition to the new generation inavitas OMS, GDZ Electricity has experienced many operational and customer-oriented improvements:
1. Faster Outage Response with Automation: The advanced automatic outage detection algorithm has significantly shortened outage response times by detecting outages in real time without waiting for manual notifications or customer alerts.
2. Greater Flexibility and Scalability: The microservices architecture allows the system to easily adapt to new requirements and scale as operations grow.
3. Improved Customer Communication: Enhanced SMS capabilities enabled more timely and detailed communication with customers during outages, which increased customer satisfaction and reduced customer service requests.
4. Actionable Insights with Dashboards: New dashboards provided critical real-time data for quick decision making and more proactive outage management.
5. Adaptability to Future Customers: The adaptable nature of the system allows it to be easily configured for other customers, providing a scalable and future-proof solution for Inavitas.
Conclusion
The successful migration to the next generation inavitas OMS has delivered significant improvements such as faster response times, improved customer communication and the ability to adapt to future needs. The new automatic outage detection algorithm and advanced control panels have increased operational efficiency, while the adaptability of the system has created a powerful solution for different future users. This seamless transition demonstrated the strength of the collaboration between GDZ Electricity and Inavitas, resulting in a successful upgrade to a robust and future-ready system.
